FREQUENTLY ASKED QUESTIONS FOR ATTENDEES ...
Please see the EXHIBITION page for Exhibitor FAQs
At the Hilton Clearwater Beach Resort, in Clearwater Beach, Florida
How much does it cost to attend The EXPERIENCE Conference and Exhibition?
Registration for The EXPERIENCE Conference is a great buy! The cost to register ranges from $10-$309, depending on registration type when you register and if you are a member of any association. The later you register the higher the price. This is where it pays to not procrastinate.
What does my registration include?
Conference and Exhibition Registration includes (Full Registration): Receptions, beach party, breaks, classroom education, all hands-on education, conference material, exhibition pass for all three days and 14 CEC credits.
Exhibition Only Pass includes: Entrance into the exhibition all three days, plus all hands-on education in exhibit hall.
How do I register more than 1 person?
- Choose Registration Type for 1st Person
- Enter information for the first person
- Click on Add additional registrants
- Choose Registration Type for 2nd Person (Additional Attendees must have unique email addresses, but can use the same mailing address)
- Enter payment information
Why am I having trouble registering additional people?
You most likely are trying to use the same email address for each person. Each attendee needs to use a separate email address. If you are still having difficulties, contact The Experience Staff at 888-881-1001 x102.
Am I a Diamond or Platinum Member of The EXPERIENCE?
The Diamond and Platinum Experience Programs (DEP or PEP) are an earned benefit for attendees. (You cannot buy your way into the program, it is earned over the years of attendance.) This benefit is attained by attending The EXPERIENCE Conference or Convention a specific number of times as a full paid registrant. Attending the events as a Trade Show Only attendee does not count towards your qualification into these programs. If you are a member of The Diamond Experience Program or The Platinum Experience Program you will receive a letter from The EXPERIENCE Events with your confirmation and with directions how to register correctly. If you have questions about this program and/or qualifications, please contact Teri Wittkop in The EXPERIENCE office at email@example.com or 888-881-1001 x 102. The Diamond and Platinum registrations are audited and therefore if you register for an event as a Diamond or Platinum member and are not a member, The EXPERIENCE staff reserves the right to change your registration type. Additional fees may occur. The attendee is responsible for any additional fees and/or additional charges. At no time can a Diamond or Platinum member use a discount code when registering for an event.
Benefits of the Platinum and Diamond Experience Programs:
- Diamond Experience Program (DEP)
(DEP) gives attendees who have attended at least the four (4) of the last eleven (12) EXPERIENCE Events as a Full Paid Attendee many Exclusive Benefits like:
- An Exclusive Registration Line and Name Badge Pick-Up
- A Dedicated Concierge Team
- A Special Designed Name Badge with Ribbon
- Preferred Seating in Educational Sessions
- Badge of Honor for Websites
- Exclusive DEP Lounge (Boardroom and Trade Show Hall)
- Recognition During the Event
- Increased Point Value and Listing for DEP Members in Event App
- Platinum Experience Program (PEP)
(PEP) gives attendees who have attended at least the eight (8) of the last twelve (12) EXPERIENCE Events as a Full Paid Attendee all of the Diamond Experience Benefits PLUS:
Who should attend from my organization?
The EXPERIENCE Conference is for the owners, manager, and the technician. There is something here for everyone. There are educational classes, hands-on sessions, products, tools and equipment to try out before you buy.
Do I get any sort of continuing education credits for attending?
Yes! IICRC gives 14 continuing education credits to those that come to The EXPERIENCE Conference. Visit IICRC at their booth to get signed up.
Can I get a refund for my registration fees?
No, sorry. You can however, transfer your registration to another person with a $50 fee. There are no refunds for an event registration purchased.
Do I have to sign up for each of The EXPERIENCE Conference educational classes?
NO! Once you have registered to attend The EXPERIENCE as a full registration attendee, there is no additional signups for the classes that are held on Monday, Tuesday or Wednesday.
Pre and Post Event Classes ... Do they cost an additional fee?
Yes, in most cases. Please refer to the registration form for pricing.
How do I book a hotel room and airfare?
Please make your own hotel room reservation and airfare. You can make your hotel reservation at the Hilton Clearwater Beach Resort and Spa on The EXPERIENCE Conference web site under the venue tab. The room rate is $189 which does include the resort fee. http://www.experiencetheevents.com/venue.html
Book your airfare into Tampa International Airport (TPA). TPA is the largest major airport in the area. It is recommended to book your airfare early for the best deals!
How do I get to the hotel from the airport and back to the airport?
Super Shuttle is the recommended transportation to and from the airport, $23 round trip in the shared van with multiple stops, $57 round trip for a direct van with 1-3 people. Uber is $20-$40 each way. A taxi ride will be $120 round trip. A daily car rental is approximately $30 per day, plus $30 a day parking at the hotel. You do not need a car when you get to the hotel. Everything is walking distance.
What does parking at the hotel cost?
Overnight valet parking will be $25 per vehicle per day over event dates. Representatives from the bellman's desk will be there to assist you in locating parking. There are many parking garages in the area. There is no self-parking options at the hotel.
What can I win at the show?
The EXPERIENCE and many of the exhibitors will be holding drawings for prizes throughout the event. Plus, you can win Apple-A-Day Giveaway prizes each day as well. You must play the event app game to win! Prizes range from gift cards to electronics to the newest cleaning equipment. The event app only works with Apple and Android devices. Sorry no Window or Blackberry phones.
How do I make the most out of my time at The EXPERIENCE Conference?
You will only get out of The EXPERIENCE Conference what you put in to it. Plan your days before coming to the show. Down load the event app MyExperience and set up your schedule. Know which booths you want to visit, which professionals you want to connect with, and what classes you plan on attending.
What is the appropriate attire?
We are on the beach. Beach casual is perfect. Shorts, jeans, sun dresses, and suits (that is swimming suits!).
What is the weather like on beach in May?
It is the perfect time of year. Not too hot. Not too cold. Just about right. The average temperature is in the 80’s, with a chance of rain.
I am bringing my children, how much does it cost for them to come?
Children 16 years old and younger are free! We ask you to register them, so they can receive a name badge and feel very important. Register them under the Exhibit Hall Only Child Pass.
What is there to do for my young child?
There are many activities for children and families to enjoy. The beach (of course), swimming, the park (right next door), shopping, a boat ride over at the marina, the Clearwater Beach Aquarium (with Winter and Hope, only 1 mile away), golf, putt-putt golf, Knotts Barry Farm (30 minutes away), Disney (90 minutes away) and much more! We promise you won’t be bored!
Why have I not received a confirmation.
This could be for the following reasons:
- You did not hit the final submit button and your registration was never completed
- Your email address you entered was incorrect
- Our emails are not on your safe list and our confirmations are being blocked or
- There could be mistake on our end so you may need to contact us and we can assist you.
- Check your spam folder.
I already registered. Now I would like to add an additional class or party ticket. How can I do that?
You will need to contact The EXPERIENCE team to help you with this. 888-881-1001 x 102 or email firstname.lastname@example.org
What if I have a dietary restriction?
Let The EXPERIENCE team know. We would be happy to accommodate your requests.
Am I a member? Can I get the member discount for my Trade Association or IICRC?
The EXPERIENCE does not have the current membership list for the associations. The EXPERIENCE will send a list of names to the associations to verify the membership. The EXPERIENCE does not know if you are a current member or not. Trade Associations will have discount codes, contact them directly to receive the discount code.
What are the dates for future EXPERIENCE Conferences and Conventions?
- 2019 Convention and Trade Show - September 18-20, 2019 - Paris Las Vegas Hotel and Casino, Las Vegas, NV
- 2020 Conference and Exhibition - April 1-3, 2020 - Cincinnati Hilton Hotel, Cincinnati, Ohio
- 2020 Convention and Trade Show - September 9-11, 2020 - Paris Las Vegas Hotel and Casino, Las Vegas, Nevada