|FREQUENTLY ASKED QUESTIONS FOR ATTENDEES ...
Please see the TRADE SHOW page for Exhibitor FAQs
At the Mirage Hotel and Casino, Las Vegas, Nevada
Is it easier to register onsite for The Experience Convention and Trade Show?
No! To avoid any wait time or long lines onsite, be sure to preregister for The Experience Convention and Trade Show. The preregistration process online in advance, is the same registration process that you will need to do onsite. Do it in advance.
How much does it cost to attend The EXPERIENCE Convention and Trade Show?
Registration for The EXPERIENCE Convention is a great buy! The cost to register ranges from $10-$309, depending on registration type when you register and if you are a member of any association. The later you register the higher the price. This is where it pays to not procrastinate.
What does my registration include?
Convention and Trade Show Registration includes (Full Registration): Receptions, pool party, breaks, all hands-on education, convention materials and trade show pass for all three days.
Trade Show Only Pass includes: Trade Show pass for all three days, all hands-on education in trade show hall.
Who should attend from my organization?
The EXPERIENCE Convention is for the owners, manager, and the technician. There is something here for everyone. There are educational classes, hands-on sessions, products, tools and equipment to try out before you buy.
Do I get any sort of continuing education credits for attending?
Yes! IICRC gives 2 continuing education credits to those that come to The EXPERIENCE Convention. Visit IICRC at their booth to get signed up.
Can I get a refund for my registration fees?
No, sorry. You can however, transfer your registration to another person with a $50 fee. But there are no refunds for an event registration purchased.
Do I have to sign up for each of The EXPERIENCE Convention educational classes?
NO! Once you have registered to attend The EXPERIENCE as a full registration attendee, there is no additional signups for the classes that are held on Wednesday, Thursday, or Friday.
How do I book a hotel room and airfare?
Please make your own hotel room reservation and airfare. You can make your hotel reservation at the The Mirage Hotel and Casino Directly at 702-791-7444 or on The EXPERIENCE Convention web site. http://www.experiencetheevents.com/lvh.html. THE EXPERIENCE Deluxe Room Rate is $99-$169 per night for September 1-12, 2018. A daily Resort Fee of $18.00 plus the current Clark County room tax of 12% (subject to change) will be charged in addition to the room rates set forth above. Room block will sell our early and is only available until July 31, 2018. Book your airfare into McCarran International Airport (LAS). It is the largest major airport in the area. We recommended to book your airfare early for the best deals!
How do I get to the hotel from the airport and back to the airport?
The Mirage does not have its own shuttles to and from McCarran International Airport. Airport shuttles are provided by outside companies for approximately $7.00 per person. Signs are posted on the transportation level at the airport outside baggage claim which will direct you to the shuttle area. Shuttles run from The Mirage to the airport from 4:15 a.m. to 12:15 a.m. every 15 and 45 minutes after the hour. The Concierge will make a shuttle reservation for you upon request. Other transportation options include taxis, limousine service, the City Bus, and the various connecting trams and walkways between Strip resorts.
What can I win at the show?
The EXPERIENCE and many of the exhibitors will be holding drawings for prizes throughout the event. Plus, you can win Apple-A-Day Giveaway prizes each day as well. You must play the event app game to win! Prizes range from gift cards to electronics to the newest cleaning equipment. The event app only works with Apple and Android devices. Sorry no Window or Blackberry phones.
How do I make the most out of my time at The EXPERIENCE Convention?
You will only get out of The EXPERIENCE Convention what you put in to it. Plan your days before coming to the show. Download the event app MyExperience and set up your schedule. Know which booths you want to visit, which professionals you want to connect with, and what classes you plan on attending.
What is the appropriate attire?
Casual to Business Casual. It is hot outside, but the air conditioning is full blast inside so dressing in layers is not a bad idea.
What is the weather like in Las Vegas in September?
It is still summer time in the desert. The average high during the day is still over 90 degrees Fahrenheit and the night time low only gets down to around 70 degrees Fahrenheit.
I am bringing my children, how much does it cost for them to come?
Children 16 years old and younger are free! Talk to an Experience team member when you check in onsite and they will get your child a free badge.
What is there to do for my young child?
There are many activities for children and families to enjoy. M&M's World, a Gondola Ride at the Venetian, the Tournament of Kings at the Excalibur, Siegfried & Roy's Secret Garden and Dolphin Habitat at the Mirage, Shark Reef Aquarium at the Mandalay Bay, a day trip to the Grand Canyon, the Hoover Dam, and much more! We promise you won’t be bored!
How do I register more than 1 person?
- Choose Registration Type for 1st Person
- Enter information for the first person
- Click on Add additional registrants
- Choose Registration Type for 2nd Person ( Additional Attendees must have unique email addresses, but can use the same mailing address)
- Enter payment information
Why am I having trouble registering additional people?
You most likely are trying to use the same email address for each person. Each attendee needs to use a separate email address. If you are still having difficulties, contact The EXPERIENCE Staff at 888-881-1001 x102.
I never received a confirmation.
This could be for the following reasons:
- You did not hit the final submit button and your registration was never completed
- Your email address you entered was incorrect
- Our emails are not on your safe list and our confirmations are being blocked or
- There could be mistake on our end so you may need to contact us and we can assist you.
- Check your spam folder.
I already registered. Now I would like to add an additional class or party ticket. How can I do that?
You will need to contact The EXPERIENCE team to help you with this. 888-881-1001 x 102 or email firstname.lastname@example.org
Do you have a dietary restriction?
Let The EXPERIENCE team know. We would be happy to accommodate your requests.